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Customer convenience and overhead cost-control are critical concerns for the Financial Industry. e-IVR Enterprise provides automated, 24/7 self-service via a bundle of IVR and CTI applications. e-IVR incorporates the latest IVR, CTI, Messaging and Fax technology. Callers can be read virtually un-limited information on banking services, loan rates, career opportunities, etc. from the e-IVR Audio Bulletin Board. Customers can access their account status using the e-IVR Data Locator feature. Written information and applications, etc. can be automatically faxed to a caller by e-IVR Fax on Demand. The e-IVR Enterprise bundle can be configured for Financial IVR applications as well as customized to the Financial Institution's specifications. A number of Call Center Applications are also available. When it comes to time saving, cost effective, golden Customer Service, e-IVR Enterprise is money in the bank. As always, self-service, efficiency and convenience are at the core of all our applications.

Public convenience and overhead cost-control are critical in government. e-IVR Ticket Citation is a convenient self-service application designed to automate the delivery of Citation information in a violator-friendly and cost effective manner. Self-Service phone access gives violators a quick and easy way to check a ticket's fine amount and the payment due date. The caller simply enters the Citation number. Ticket information is available (24/7) on the caller's own schedule. The optional pay-by-phone application provides convenience for the public and speedy fine payment for the municipality. e-IVR Ticket Citation won't make paying the ticket any more fun, but it might reduce the aggravation of dealing with it. As always, self-service, efficiency and convenience are at the core of all our applications.

e-IVR Community Notification does automated outbound notification broadcasting. Spread your message by telephone, email, or fax. The broadcasts draw from school-supplied phone, or fax lists. Multiple lists and multiple messages make possible a vast range of uses (ranging from emergencies or school-closings, to up-coming events, etc.). The call recipient can be given the option to transfer to staff during available hours. Un-completed calls can be logged for reporting and retried later. This type of notification allows the school to blast information to parents, teachers, staff and employees outside, as well as during, normal school hours. In the case of an overnight weather event or emergency, the system could be initiated remotely, hours before staff would typically be on site. e-IVR Community Notification In some cases no news is bad news. Get the word out fast. As always, self-service, efficiency and convenience are at the core of all our applications.

e-IVR Homework Hotline is designed to allow parents and students access to recorded assignment descriptions. Voice recorded homework assignments are accessible by phone, Web, or by email. Not only can assignments be accessed on an individual basis by parents and students, they can even be forwarded from a distribution list to a group (i.e. the parents of a class) as a .wav file. Recordings can be made and edited remotely as needed. e-IVR Homework Hotline keeps students up on their assignments and, as importantly, parents aware of the homework their children should be working on. Parent involvement and an awareness of what is expected of their child makes all the difference. The dog ate my homework, is a nice try, but students have no excuses when their parents can access e-IVR Homework Hotline. As always, self-service, efficiency and convenience are at the core of all our applications.

Customer convenience and overhead cost-control are critical concerns for the Utility Industry. e-IVR Utility Billing is an automated self-service application that lets Utility Customers check on their account status (balance/due-date and last payment received) by phone. Account information is available by phone on the caller's own schedule. The Customer can call at their convenience, any time (24/7), to hear the current status of their bill. The caller simply enters their Account number. The optional pay-by-phone application provides convenience for the public and speedy bill payment for the municipality. Sometimes dealing with a Utility company can't help but be aggravating. More convenient, less irritating customer service can't hurt. As always, self-service, efficiency and convenience are at the core of all our applications.

Since attendance rates are a consideration in their funding, schools are embracing innovative, cost-effective ways of communicating with parents to boost attendance. Parent awareness is critical in this regard. Limited staff and resources require labor-free and cost effective measures. e-IVR Absentee Notification is an automated, self-service application that will either place calls or send email messages (the parent's choice) to the parents of absentee students. Phone numbers or email addresses are designated by the parent (residence or workplace, etc.). Proactively, parents can call into the system or visit the school's Web site to check on the attendance of their children. e-IVR Absentee Notification sometimes what you don't know really can hurt you. When made aware (when they know their kids are skipping school) parents can help keep them there. As always, self-service, efficiency and convenience are at the core of all our applications.

Public convenience and overhead cost-control are critical in government. e-IVR Court Inquiry is a self-service application that allows citation holders to dial-in for the date and time of a court appearance. By simply touch-toning the citation ticket number, a caller can access all the pertinent information for a court case (case number, appearance location/date/time, payment due, as well as other information pertaining to the case). The optional pay-by-phone application provides convenience for the public and speedy fine payment for the municipality. With e-IVR Court Inquiry the verdict's in. The decision goes to cost effective public convenience. As always, self-service, efficiency and convenience are at the core of all our applications.

Patient convenience and overhead cost control are critical in today's healthcare industry. e-IVR Lab Results is a self-service application that allows a patient to retrieve results from a lab test (or treatment) 24/7 from any touchtone phone. Security is ensured by prompting the caller for their doctor-issued test/lab code. Information provided to the caller may be a recorded message or information retrieved and spoken text-to-speech from a local or Microsoft SQL ODBC compliant database. The system can be configured to route callers to assigned extensions (in the case of sensitive test results) where they can be consulted in a more personal manner. As always, self-service, efficiency and convenience are at the core of all our applications.

Customer convenience and overhead cost-control are critical concerns for the Utility Industry. e-IVR Utility Meter Re-Read is an automated self-service application that allows a Utility Customer access, by touchtone phone, to the results of a requested Meter Re-Read. The Customer can call at their convenience, any time (24/7), to hear the findings of the Re-Read and of any adjustments made to their bill. When it comes to anxious customers who hate to wait, e-IVR Utility Meter Re-Read fills the bill. As always, self-service, efficiency and convenience are at the core of all our applications.

Public convenience and overhead cost-control are critical in government. e-IVR Warrant Out-Dial is an automated, cost-effective method of warning citation holders of an impending arrest warrant, once outstanding citations have reached that stage. Prospective Warrant candidates will appreciate the warning. The e-IVR Out-Dial system places the call (within whatever time frame the Court feels is most effective), verifies identity, then announces the upcoming warrant issue date. The optional pay-by-phone application provides convenience for the public and speedy fine payment for the municipality. The only thing worse than getting a ticket is going to jail over it. e-IVR Out-Dial is a welcome reminder. The news may be bad, but what you don't know can hurt you. As always, self-service, efficiency and convenience are at the core of all our applications.

It's estimated that physicians experience an average of 20% no shows from their scheduled appointments, resulting in a significant loss of revenue. Appointments might easily be forgotten, but a physician's payroll and overhead aren't. The e-IVR Appointment Reminder is an automated notification application, designed to deliver appointment information by phone, email, or fax. The out-call option places the call and delivers a recorded message, interspersed with the appointment specifics. The patient is given the choice to confirm, cancel, or reschedule (by transferring to someone in scheduling). No-contact calls (busy or ring-no-answer) can be retried twice at 15 minute intervals. The date, time, and status of the call are logged for reporting purposes. e-IVR Appointment Reminder first aid for missed revenue from forgetful patients. As always, self-service, efficiency and convenience are at the core of all our applications.

Patient convenience and overhead cost control are critical in today's healthcare industry. e-IVR Prescription Refill is a self-service automated prescription refill application. It enables a patient to arrange for a refill and a pick-up time, on their own schedule (24/7), by simply entering a prescription number and following the prompts. They can also check the status of a previously requested refill. Performance is not limited to refill service. The system can be used to announce pharmacy hours and locations, as well as other information. The caller may wish to transfer directly to the pharmacy staff. Physicians can use the system to dial in and leave a refill authorization or message for the pharmacy staff. e-IVR Prescription Refill just what the doctor ordered. As always, self-service, efficiency and convenience are at the core of all our applications.